Frequently Asked Questions

When approaching any trade, it’s always good to ask questions.

To make things a bit easier, we’ve answered our most frequently asked ones right here.

Have more? No problem. Fill out our contact form and fire away.

  • Simply put: No.

    It’s common practice for large companies to outsource their bookings—in part or whole—to subcontractors. Usually, the cheapest price is chosen to allow for the biggest markup possible.

    We see this as wrong and deceitful to customers, as they rarely get what they initially requested.

  • A large workforce doesn’t improve results; it does quite the opposite.

    Our small team enables us to continually focus on delivering a quality, personal decorating experience that isn’t overwhelming for our customers.

  • There is no way of skirting around a simple fact: poor preparation will always lead to poor results. Unfortunately for customers, the results may not rear their ugly heads till a few weeks or months after completion, but they do and will.

    We dedicate a considerable proportion of our overall project time to preparation work (usually about 70%) to ensure the work we undertake looks the best it can, and lasts.

  • It only takes a short search online or a visit to a DIY store to see a dizzying array of products on the market.

    We do all the hard work for you. We tirelessly research and vigorously test each product that comes to market worldwide.

    With zero brand loyalty, we cherry-pick our favourites, ensuring our customers constantly receive the best.

    Currently, we use a collection of paints from Teknos, Tikkurilla, Benjamin Moore, Johnstone’s and Zinsser, which are all known for being leaders in their field.

  • Since the advent of COVID-19, many of our customers have worked from home.

    For these reasons, we aim to keep noise levels minimal (motorised tool use aside). We don’t have radios blaring. Instead, the most you may hear is the sound of an audiobook or the crickets outside.

  • Whilst we encourage any valuables or furniture to be relocated before a project commences, this is simply not always feasible.

    Under these circumstances, we ensure that all flooring, fixtures, and items are appropriately shielded from any work we undertake, giving you complete peace of mind.

  • There is no sugar-coating it; decorating—when done right—can be a bit of a messy process. You always have to go back a few steps before you can proceed.

    This is why we have invested in state-of-the-art dustless sanding systems, which eradicate a large proportion of what is created. We would be lying, however, if we said there was none. Therefore, at the end of each day, we neatly collect our tools and thoroughly clean all surfaces within the working area.

    We can also take additional measures, such as screening off the working areas, should that be necessary.

  • Whilst we’ve never had to make a claim, we’re not big on risk-taking. So should any accidents occur, be assured that we are fully insured to the some of £1 Million.

    We increase this sum to match when we work on much grander locations, always staying one step ahead.

  • Having tradespeople at your property can understandably be a daunting prospect. Having young children, pets, elderly relatives, and valuables, as well as needing to go to work or the shops, is a lot to consider.

    Those of us you meet will only ever be the ones who will work at your property,

    To take things a step further, we are fully DBS checked for added piece of mind.